Frequently Asked Questions

🚚 Shipping

How long does delivery take?

We deliver across Egypt within 2–5 business days for most governorates. Cairo and Giza orders typically arrive within 2–3 business days, while other regions may take up to 5 business days.

How much does shipping cost?

Shipping rates range from 80 to 150 EGP depending on your location within Egypt. The exact shipping cost will be displayed at checkout before you complete your order.

Do you ship outside Egypt?

Currently, we ship within Egypt only. Stay tuned — we're working on expanding our reach!

↩️ Returns & Exchanges

What is your return policy?

We offer a 14-day return policy from the date you receive your order. Items must be unused, in their original packaging, and in the same condition as received.

How do I initiate a return?

To start a return, simply reach out to us through our Contact Us page within 14 days of receiving your order. Please include your order number and reason for return, and our team will guide you through the process promptly.

Are there items that cannot be returned?

For hygiene and safety reasons, items that have been used or are missing their original packaging cannot be returned. If your item arrived damaged or defective, please contact us immediately — we'll make it right.

💳 Payment

What payment methods do you accept?

We accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard)
  • Cash on Delivery (COD)
  • Online bank transfers

Is Cash on Delivery available?

Yes! Cash on Delivery is available across Egypt. Simply select COD at checkout and pay when your order arrives at your door.

📦 Order Tracking

How can I track my order?

Once your order is shipped, you'll receive a confirmation email or SMS with your tracking details. You can use the tracking number provided to follow your shipment's journey directly with our courier partner.

I haven't received a tracking update — what should I do?

If you haven't received tracking information within 2 business days of placing your order, please contact us and we'll look into it right away.

✨ Product Quality

What materials are your products made from?

KitchenKey products are crafted from premium materials including high-quality porcelain, borosilicate glass, and food-grade stainless steel. Each piece is selected for its durability, elegance, and safety for everyday use.

Are your products durable for daily use?

Absolutely. Our kitchenware is designed to withstand the demands of daily use while maintaining its premium look and feel. We stand behind the quality of every product we sell.

🧼 Product Care

How do I clean glassware?

For best results, hand wash glassware with warm water and mild dish soap. Avoid abrasive scrubbers that can scratch the surface. Most of our glassware is also dishwasher-safe — check the product page for specific care instructions.

How do I care for porcelain pieces?

Porcelain is best cleaned with a soft cloth or sponge and mild soap. Avoid sudden temperature changes (e.g., moving directly from freezer to oven) to prevent cracking. Store pieces carefully to avoid chipping.

Can I use my products in the microwave or oven?

Microwave and oven compatibility varies by product. Please refer to the individual product page for specific usage guidelines. When in doubt, hand wash and avoid extreme heat.

Still have questions? We're happy to help! Reach out to us via our Contact Us page and we'll get back to you as soon as possible. 💛